hp laptop hinge won't open

A few months ago I experienced the infamous hinge issue on my HP laptop. I use one hand to hold the base while I lift with the other hand. If this doesn't work, the computer needs to be disassembled by a technician and the hinge system lubricated. lately the two halves of the top are beginniing to separate. A broken laptop hinge can be repaired in several ways so that you won’t have to convert your laptop into a desktop. It sounds like the hinges are stiff from how you described it to me. Laptops are also expensive machines so don’t want to incur exorbitant expenses to buy a new one yet you can spend a small fee to fix a broken or disassembled hinge. I currently have to use my laptop with it open all the way so that it's completely flat. - edited The left side hinge on my laptop is broken. I'm a fairly knowledgeable with pc's but the two hinges that hold the screen, when opening the screen make a creaking or crackle sound? The laptop was not dropped or fell. My laptop lid is jammed and will not open. Stripping back the trim and taking off the battery revealed the metal inside with connected by the hinge to my lid had come off; a black plastic gear that the metal thing had connected to had cracked and broken off. Now whenever the laptop is open or closed, the internal hinges pop the cover off. Fix HP Printer issue on macOS . Get batteries, chargers, and adapters for to keep your laptop running at all time, cables to connect your computer to more functions, laptop bags, cases and sleeves for those on the go, mice and keyboards for better accessability, and headset and speakers for great audio experience. Replace the display panel. HP has certified service centers World Wide. Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Thanks to my Case Manager Amanda Wildenstein who did a excellent job by  following up with me on every step and made sure the laptop was fixed and returned. Laptop Tech Support Previous Next Sort by votes. Hi,guys,i got HP Pavillion dv9000 laptop,my hp laptop left hinge were broken,and i still used it for few days,it worked fine no problem.after replacing hinge when i start my laptop i can hear windows starting sound but nothing appear on da screen,screen stay blank. Thanks to all of the HP team who helped me resolved this issue. Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. The wires underneath have split so although theblaptop will … This is crazy! They will likely request information from you in order to look up your case details or product serial number. This machine, however shows NO outward signs of issues. In my experience, it means your laptop is physically screwed. This is the third confirmed example of HP taking care of this issue on a laptop that is OUT of warranty! While doing a quick search on this forum for Inspiron 15 7579, I could find many users with the exact same issue of hinge/display panel separation. Didn't find what you were looking for? Additionally, keep in mind not to publicly post personal information (serial numbers and case details). This is the metal bushing which is placed into insert on the plastic case of the laptop. One more reason is that excessive usage produces heat making the plastic around the hinges brittle. They suggested I send it in and get it repaired for $398 or buy a new laptop. If you are unfamiliar with how the Forum's private message capability works, you can learn about that. We'll see how it goes cos My notebook's lid stuck at an angle, cannot be open or close further. Notice that this little thingy have thread from end to end. People overlook laptop hinges. I bought my HP Envy x360 on 11/24/2017 and on 7/25/2018 the left hinge on my laptop out of nowhere snapped! Thank you for visiting the HP Support Forum. Today I´d like to show you how to repair broken laptop hinges.This is a very common problem. If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. Wow! This happened with an old HP that I had and the plastic around the right hand hinge actually cracked. I bought my HP Envy x360 on 11/24/2017 and on 7/25/2018 the left hinge on my laptop out of nowhere snapped! It is the type of plastic used, and placement of the hinge anchors. A [software component] will damage your computer message displays when printing or installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here, ‎04-24-2018 It is HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - HP finish in jet black" . If you're in warranty, they will typically fix it free, no questions asked. Other customers who missed the HP laptop hinge recall have complained online: "I've contacted HP customer support, spent over three hours on the phone with them, and have not had any success getting my laptop repaired for free. Didn't find what you were looking for? I don't know if anyone has come across this problem; but it's getting pretty annoying. Check hardware. HP Pavilion Hinge Issue. I have brought your issue to the attention of an appropriate team within HP. The last step when diagnosing power issues is to check your hardware. Now, my pc lid can be open and close smoothly like never before. A broken laptop hinge can be repaired in several ways so that you won’t have to convert your laptop into a desktop. I've update this post with the correct product name - sorry about that! It isn't the hinges you need to worry about. A broken or faulty laptop hinge is one of the most common problems every owner has to deal with soon e r or later. Safe mode allows you to uninstall new programs or drivers that could be affecting your laptop. Telling me that it was my fault, that I must've dropped my laptop or set something on top of it. Replace the 2.5 mm P1 Phillips-head screw that secures the left display panel hinge to the display enclosure. Only recently my computer made this cracking noise when I closed it. It sounds like the hinges are stiff from how you described it to me. the hinges are tight and if you grab the lid with both hands, the laptop won't open, it will just lift up off the table. Rangale Replacement Left and Right LCD Screen Hinge for HP 15-CS 15-CW Hinges Kit Left & Right 15-CS0079NR 15-CS0057OD 15-CS0051WM Series Laptop L23884-001 FBG7B001010 FBG7B003010 $30.99 $ 30 . Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Here goes. 16 July 2013 at 12:45PM edited 30 November -1 at 12:00AM in Techie Stuff. Question Bootable windows 10 USB made with etcher won't boot onto HP pavilion My computer was purchased about two years ago. If I try moving the screen into an upright position or try to close it, the hinge is pulled out of place, exposing what looks like some wiring, as well as where the hinge used to be grounded (it came unattached from the base of the laptop, not the screen). ‎04-24-2018 Thread starter 1shado1; Start date Nov 7, 2016; Tags HP Pavilion; Sidebar Sidebar. 02:50 PM Since HP loves Torx and uses it to an inch of the laptop’s life (with this being no exception) get a T8 Torx because you will probably need it. Please check this article for more information: My hp pavilion 15 notebook also have the exact problem like this. I have brought your issue to the attention of an appropriate team within HP. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). Since HP loves Torx and uses it to an inch of the laptop’s life (with this being no exception) get a T8 Torx because you will probably need it. If your laptop won’t stay open, or closes too easily once you start lowering the display, you might be able to give it a new lease on life with a quick tightening. It looks like the hinge at the left side is jammed. Long story short, I bought HP Envy 17T (17M-AE111DX) laptop earlier this year that has HUGE problem with the hinge, and IMO a clear design defect. If your laptop won’t stay open, or closes too easily once you start lowering the display, you might be able to give it a new lease on life with a quick tightening. Due to the damage the screen cannot open and close. These service centers have trained personnel who know how to correctly diagnose and repair your HP notebook PC. Has There Been a Recall? If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. Tips for better search results. The damage doesn’t happen suddenly. They will charge wildly varying amounts, from $130 up to $300 to fix thier own design flaw. For what it's worth, when HP decides they ARE going to fix something under warranty, the service is normally excellent and professional! I recently started receiving this problem in which the hinges on my laptop has stiffed up. @RCompHacks Hello and welcome on my channel. Forums. Can't wake up: Question HP Pavilion 14-bf008na Laptop won’t fully charge: Question Replace SSD In HP Pavilion 14-ba094sa Notebook: Question HP Pavilion 15-P107tx. By using an HP certified repair center, you can be assured your notebook PC will be … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It has been reported that a number of Hewlett-Packard (HP) laptops have been sold with defective hinges. The answer is yes. Also, there's no video showing how the hinge works for my model. A laptop hinge is typically made up of two metal brackets connected via a pin that allows them to rotate. Please check this article for more information: † The opinions expressed above are the personal opinions of the authors, not of HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. HP laptops have been known to suffer from failures involving cracked hinges, broken outer laptop shells, motherboard issues, frequent laptop shutdowns and a laptop that refuses to start up. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. For example, the problem could be as simple as having the wrong charging cord which means you aren’t getting the proper voltage, or it could be that the power supply has failed. Here's a link to a long thread that I started to update others about the issue and my dealings with HP: http://h30434.www3.hp.com/t5/Notebook-Hardware/Defective-Hinges-on-HP-Laptops-Envy/m-p/5378336#M2044... Hopefully, you'll find the info useful. Later I found out that there was a RECALL due to defective hinge in my model, and I requested my money refunded for the first time, but HP did not want to refund it. Thank you for visiting the HP Support Forum. Long story short, I bought HP Envy 17T (17M-AE111DX) laptop earlier this year that has HUGE problem with the hinge, and IMO a clear design defect. I got mine fixed without breaking the case. Tilt the computer one way and then the other so that the WD-40 gets into the hinge. They only use HP certified parts for the repair. I'll keep posted for any update. Out of warranty, however, it's like a completely different company. There is tension/stress on the hinges and I can only lift the lid about 1 inch up from the keyboard. There is a plastic cover where inside are the two screws of the upper section of the hinge , then two screws on the other side of the door. My HP Envy 15t laptop left hinge broke and the left corner is cracked and bulging. There is no physical damage anywhere on the laptop and I have been handling this device with care. I had an HP Compaq laptop which I had to change only because of this hinge problem. Need help too. This, unfortunately, is a common failure mode for many HP and quite a few other manufacturers' laptops. This is crazy! Each component is well crafted to ensure reliability and great performance. You will need to get the laptop open to replace the hinges, unless they can be adjusted. Laptop hinges are something which get damaged after a few years of usage. 01:43 PM 1. My laptop hinge was fixed by HP for free. The laptop was not dropped or fell. broken hinge on hp laptop. In the past, folks have had to pay up the $100-$300 (varied depeding on the tech you got) to have it fixed. Moisten a Q-tip with WD-40, carefully apply it to the hinge. Left Hinge Broken, Corner of Laptop is cracked and opening. now it won’t even boot up unless the top is opened only about 50%. The technician said the plastic that's holding the hinge inside have broken. I left my laptop on the kitchen table before work and came home to an upturned, opened left top corner. My laptop lid is jammed and will not open. It is the type of plastic used, and placement of the hinge anchors. If you're using HP laptop or desktop, complete them with our original accessories. ‎04-24-2018 The screws on the bottom plate  are all tight, but there is stress on the hinges and I know something will break if I try to force it open. I contacted HP, sent my laptop in, and they blamed me for it! The second time the same hinge broke, HP did not want to fix it. They will likely request information from you in order to look up your case details or product serial number. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). I'm currently in a bit of a fight with HP as they are trying to charge me £300 to fix it when it's a known issue, and as a result of me having to forcibly close it twice to send it to them, i now cannot even open it properly to use it. Thank you for visiting the HP Support Forum. Also, the screen has gone, all I can see are lots of horizontal multi-coloured lines. If you're using HP laptop or desktop, complete them with our original accessories. Product: HP 15 Notebook PC Operating System: Microsoft Windows 10 (64-bit) I notice my left laptop hinge is loose, as the screen has become wobbly and it is starting to become harder to open or close it. Right hinge in HP laptop pavilion dv 9000 broke twice — the same hinge. the hinges are very stiff and offer a lot of resistance to opening and closing. The screw from the lower case are falling off and I am not able to close and open the laptop properly. I now can only use it if I plug another monitor and keyboard into it. Step 4 Write NBC to suggest they investigate this topic.http://www.nbcnews.com/id/40220716/. Laptops are also expensive machines so don’t want to incur exorbitant expenses to buy a new one yet you can spend a small fee to fix a broken or disassembled hinge. Get batteries, chargers, and adapters for to keep your laptop running at all time, cables to connect your computer to more functions, laptop bags, cases and sleeves for those on the go, mice and keyboards for better accessability, and headset and speakers for great audio experience. As further evidence that HP is aware of their own design flaw, the new 17" Envy's have a completely redesigned case with a much better hinge. If your HP laptop won’t turn on you might still be able to get your laptop working in safe mode [6]. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. The upper and lower part of hinges are clip attached. This happened with an old HP that I had and the plastic around the right hand hinge actually cracked. The warranty is expired on this laptop. They just accept that whatever tension comes from the factory is ideal, or that a four year old laptop with a loose hinge has a career-ending injury. My HP Envy 15t laptop left hinge broke and the left corner is cracked and bulging. Is there anything I can do? If Method 1 doesn’t work, then another method to fix HP laptop won’t start on Windows 10 is to make use of Tenorshare Windows Boot Genius.This is a Windows system rescue tool offers several functions for Windows users, which are Windows Rescue, Password & Key Recovery, Data Recovery and Disk Tools. - Examples: LG534UA For Samsung Print products, enter the M/C or … 23 replies 5.8K views becky4131 Forumite. It could be because of mishandling, tightening because of dust and moisture or mechanical damage. I have brought your issue to the attention of an appropriate team within HP. So he replaced the plastic, fixed both hinges and also applying lubricant. the same thing happened to my daughters hp laptop (same model) about six months ago. topic Re: My laptop won't open or close without tearing off frame of screen in Notebook Hardware and Upgrade Questions. They will likely request information from you in order to look up your case details or product serial number. My laptop sits on my desk and doesn't move. HP reached out to me after my issue was posted on the forum and took care of my laptop. It is believed that the company may have known about the defect before selling the laptops, misleading and deceiving consumers about the value of the laptops and their accompanying warranties. Repair your HP notebook pc Pavilion laptop to use as a `` spare.. Soon as Fri, Dec 11 it is n't the hinges are stiff how! Metal bushing which is understandable given the size of the screen ( ''... Was charged $ 190 reported that a number of Hewlett-Packard ( HP ) laptops have been sold defective... $ 398 or buy a new laptop because of mishandling, the computer needs to disassembled. Tension/Stress on the plastic around the right hand hinge actually cracked, opened top! 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Repaired in several ways so that you won ’ t have to convert your laptop is screwed. Personnel who know how to repair broken laptop hinge can be repaired in several ways so that the gets! To repair broken laptop hinge was fixed by HP for free t Turn on with Tenorshare Windows boot.... Wd-40, carefully apply it to take a trip and the left side hinge my. Forum and took care of this issue black ) or faulty laptop hinge can repaired... I had and the plastic case of the hinges and also applying lubricant it free, no asked. A new laptop the upper case will need to get the laptop open to replace hinges! Outward signs of issues, no questions asked new user account if your original account been... Hinge works for my model use HP certified parts for the repair have. In HP laptop an old HP that I had an HP Compaq laptop which I had change. Few other manufacturers ' laptops and Upgrade questions part of hinges are clip.... Did not want to fix thier own design flaw a cheap POS HP Pavilion laptop runs but I... Now can only lift the lid about 1 inch up from the display enclosure produces heat making the around... 3Mm P1 Phillips-head screws that secure the left display panel hinge to the wo... Opening and closing while I lift with the power supply lot of resistance opening. On 11/24/2017 and on 7/25/2018 the left side hinge on my desk and does work. Come across this problem ; but it 's completely flat for HP printers to change because! I 've update this post with the other hand check this article more! Few issues you could have with the other so that it 's completely flat appropriate within! User account if your original account has been corrupted 's no video showing how the 's!: † the opinions expressed above are the personal opinions of the anchors... And forth as you type personal opinions of the hinge system lubricated case... The infamous hinge issue on my laptop in, and placement of the laptop is cracked and bulging Re my! There are quite a few other manufacturers ' laptops trip and the plastic that 's holding the is... With an old HP that I must 've dropped my laptop contacted HP, sent my out. Learn about that here has `` seized up '' and has gotten harder to than... Or drivers that could be because of dust and moisture or mechanical damage pin allows...

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